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Store Policy

  1. Bylaws and Regulations: You are responsible for knowing and complying with the bylaws and regulations regarding animal ownership in your area. Totally Reptiles cannot be held responsible if you are not allowed to have certain animals shipped to your location due to local restrictions or bylaws. It is essential to research and understand the specific rules and regulations governing animal ownership in your jurisdiction.

  2. Shipping Policy: We offer reliable and safe shipping options for your convenience. Please review our shipping policy for detailed information on shipping rates, delivery times, and areas served. We take utmost care in packaging and handling your orders to ensure the safe and secure delivery of live animals and products.

  3. Return and Refund Policy: We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within [number of days] of delivery to arrange for a return or exchange. Please refer to our return policy for more information on eligible returns, refunds, and exchanges.

  4. Health Guarantee: At Totally Reptiles, we prioritize the health and well-being of our animals. We provide a [number of days]-day health guarantee for all animals, provided they have received proper care and housing. If your animal shows signs of illness or health issues within the guarantee period, please notify us immediately. We may require documentation or evidence to assess the situation and determine the best course of action.

  5. Shipping and Handling: Shipping fees are calculated based on the size, weight, and destination of the order. Please refer to our shipping policy for detailed information on shipping rates, transit times, and any restrictions or limitations that may apply. We strive to ensure prompt and reliable shipping, and we work with reputable carriers to deliver your orders safely.

  6. Customer Support: We value our customers and are dedicated to providing exceptional customer support. If you have any questions, concerns, or require assistance, our friendly and knowledgeable staff is here to help. Please feel free to contact us via email or phone, and we will respond promptly to address your inquiries.

Please note that these policies are subject to change without prior notice. We recommend reviewing them periodically or contacting our customer support for any updates or clarifications.

Thank you for choosing Totally Reptiles. We appreciate your trust and look forward to serving you with high-quality products and exceptional customer service.

Privacy and Safety:

At Totally Reptiles, we prioritize the privacy and safety of our customers. We are committed to safeguarding your personal information and ensuring a secure shopping experience. Please review our privacy and safety policy to understand how we collect, use, and protect your data.

  1. Data Collection: We collect personal information, such as your name, contact details, and shipping address, to process your orders and provide efficient customer service. We do not collect any unnecessary or sensitive information without your consent.

  2. Information Usage: We use your personal information solely for order fulfillment, delivery, and customer support purposes. We do not share or sell your data to third parties for marketing purposes without your explicit consent.

  3. Secure Transactions: We utilize industry-standard encryption protocols and secure payment gateways to ensure the safety of your online transactions. Your financial information is encrypted and securely processed, protecting you from unauthorized access or fraudulent activities.

  4. Data Protection: We implement robust security measures to safeguard your personal information from unauthorized access, alteration, or disclosure. Our systems and databases are regularly monitored and updated to maintain a secure environment.

  5. Cookie Policy: We may use cookies on our website to enhance your browsing experience and improve site functionality. Cookies are small text files stored on your device that help us remember your preferences and optimize your shopping experience. You can manage and disable cookies through your browser settings if desired.

  6. Third-Party Links: Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

  7. Minors' Privacy: We do not knowingly collect personal information from individuals under the age of 18 without parental consent. If you believe we have inadvertently collected data from a minor, please contact us immediately to rectify the situation.

  8. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Once the retention period expires, we securely dispose of your data to ensure your privacy.

Please be aware that this privacy and safety policy may be updated periodically to reflect changes in our practices or legal requirements. We recommend reviewing this policy regularly for any modifications. If you have any concerns or questions about our privacy practices, please contact our customer support team.

Your trust is essential to us, and we are committed to protecting your privacy and ensuring a safe shopping experience at Totally Reptiles. Thank you for choosing us as your reptile and pet supply provider.

Payment Methods

- Credit / Debit Cards

- Offline Payments

Pay at Store

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