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FAQ

  • What types of animals do you sell at Totally Reptiles?
    At Totally Reptiles, we offer a diverse selection of reptiles and birds. Our inventory includes popular species such as bearded dragons, hog nose snakes, leopard geckos, parrots, and more. Check our website or contact us for the most up-to-date availability.
  • Do you ship animals?
    Yes, we offer shipping services for live animals within Canada. We take utmost care in ensuring the safe and secure transport of your new pet. Please refer to our shipping policy for more information on shipping fees, delivery times, and any applicable restrictions.
  • Can I visit your store in person?
    No we are currently online only.
  • What are your store pickup options?
    If you prefer to pick up your order in Airdrie Alberta. We offer convenient pickup services. Simply select the "store pickup" option during checkout, and we'll have your items ready for collection. Please allow sufficient time for processing your order before pickup.
  • How do you ensure the health and well-being of the animals you sell?
    At Totally Reptiles, we prioritize the health and welfare of our animals. We work closely with reputable breeders and suppliers to source healthy and well-cared-for animals. Our team of experienced staff provides proper care, nutrition, and husbandry to ensure the animals' well-being while in our care.
  • What payment methods do you accept?
    We accept various payment options, including major credit cards, debit cards, and secure online payment systems. You can choose your preferred payment method during the checkout process. Rest assured that our payment processing is secure and reliable. Cash is accepted in store.
  • Do you offer any guarantees on the animals you sell?
    We stand behind the quality of our animals. For live animals, we offer a health guarantee for a specific duration, typically 7 days. This guarantee ensures that your pet is in good health upon arrival. Please refer to our health guarantee policy for more details.
  • Can I pre-order or request a specific animal?
    Yes, we accept pre-orders for certain animals or allow customers to request specific species or morphs. Contact us directly with your inquiry, and we'll do our best to accommodate your request or provide information on upcoming availability.
  • How can I contact customer support?
    If you have any further questions, concerns, or need assistance, our dedicated customer support team is here to help. You can reach us through email, phone, or by visiting our store. We strive to provide prompt and helpful responses to ensure your satisfaction.
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